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Updating Subscription Payment Method

In order to allow customers to update their subscription payment details, you must set up a webhook endpoint in Stripe.

You can configure whether you’d like to email your subscribers a reminder to keep their payment information up to date before a subscription renews.

Note: Subscription capabilities are included with a Plus or higher license.

The Upcoming Invoice event is determined by the setting in Stripe’s “Subscription and emails” settings and should be configured as indicated below. There is no further configuration needed:

NOTE: While you can choose the number of days to send an upcoming invoice event, the Customer Emails settings do not work with WP Simple Pay and must remain disabled.

The email that your customers will receive will be formatted like this:

This is a friendly reminder that your {account_name} subscription will automatically renew on {renewal_date}

Your payment method on file will be charged at that time. If your billing information has changed, you can update your payment details below:


NOTE: At this time the email content cannot be modified. 

When the subscriber clicks the {update_url} URL they will be directed to their original payment confirmation page with a form below to update their payment method:Entering a new card number here will ensure all upcoming invoices charge the new card.

Updated on March 11, 2020

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